Update - We will begin tonight bringing our Dallas TX voice servers back online tonight after completing a complete O/S upgrade and re-install of the core voice and messaging services. This should NOT have an affect on your voice services. On Sunday after we have completed testing of this updated server we will place this server back into production on Sunday, June 3, 2023. With the design of our geo-redundancy platform voice services will begin to balance between the three voice servers. Again, there is nothing you should need to do and this process is automatic by design. We expect this updated server will be fully in production before Monday morning by 6 AM EDT.
Jun 03, 2023 - 23:50 EDT
Verifying - Our Dallas TX Server will be back online in the coming days and we expect it to be fully updated with the upgrades we have been working on. There is nothing you need to do on your part. This server is part of our geo-redundant voice and messaging platform. We will be testing the Dallas TX server for the next few days to insure all functions are working correctly before we make it line in the production enviroment.
May 30, 2023 - 10:47 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 2023 - 18:00 EDT
Scheduled - As part of our commitment to staying updated with the latest in technologies we will be performing a number of updates (security, hardware firmware and general package O/S updates) to one of our three core voice servers. This should have no impact on your services due to the geo-redundant design of our voice platform. This update to our Dallas TX data center servers are required to allow up to upgrade smoothly to the next generation of advanced voice services offerings and this update has already been completed on our voice servers in our Greensboro NC data center. If you do experience voice quality issues please open a support ticket by sending an email to to help@carolinadigitalphone.com and if urgent attention is needed please call (336) 346-6000.

About This Site

Welcome to Carolina Digital Phone active monitoring for real-time information on system performance and security. Here you'll find live and historical data on system performances. If there are any interruptions in services, a note will be posted here and you can easily subscribe to updates. If you have questions, please call our engineering team at (336) 346-6000.

Voice Services Operational
90 days ago
91.6 % uptime
Today
Voice Services Platform - Greensboro, NC Operational
90 days ago
74.8 % uptime
Today
Voice Services Platform - Research Triangle Park, NC Operational
90 days ago
100.0 % uptime
Today
Voice Services Platform - Dallas, TX Operational
90 days ago
100.0 % uptime
Today
QoS Monitoring Services Operational
90 days ago
100.0 % uptime
Today
QoS Voice Services Monitoring - Greensboro, NC Operational
90 days ago
100.0 % uptime
Today
QoS Voice Services Monitoring - Research Triangle Park, NC Operational
90 days ago
100.0 % uptime
Today
QoS Voice Services Monitoring - Dallas, TX Operational
90 days ago
100.0 % uptime
Today
Applications Supporting Services Operational
90 days ago
99.99 % uptime
Today
Voice Services Recording Server ? Operational
90 days ago
100.0 % uptime
Today
Endpoints Device Registration Server ? Operational
90 days ago
100.0 % uptime
Today
Smartphone Mobile Application Operational
90 days ago
99.97 % uptime
Today
FaxBack Server Operational
90 days ago
100.0 % uptime
Today
Caller ID Name Lookup Server Operational
90 days ago
99.97 % uptime
Today
Video Collaboration Services - Greensboro, NC Operational
90 days ago
100.0 % uptime
Today
Web Portals Operational
90 days ago
99.98 % uptime
Today
Voice Services Web Portal - Greensboro NC Operational
90 days ago
99.97 % uptime
Today
Voice Services Web Portal - Research Triangle Park, NC Operational
90 days ago
99.98 % uptime
Today
Voice Services Web Portal - Dallas, TX Operational
90 days ago
100.0 % uptime
Today
Web Hosting Services Operational
90 days ago
100.0 % uptime
Today
Web Services - Carolina DIgital Phone Operational
90 days ago
100.0 % uptime
Today
Web Services - Monster VoIP Operational
90 days ago
100.0 % uptime
Today
Web Services - Carolina Digital Phone Billing Platform Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Connectivity - Level 3 Communications with Full BGP Routing (Greensboro NC)
Fetching
Connectivity - Cogent Communications with Full BGP Routing (Greensboro NC)
Fetching
Connectivity - MCNC.ORG Communications with Private BGP Routing (Greensboro NC)
Fetching
Connectivity Gateway Datacenter RTP NC
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Connectivity Gateway Datacenter Dallas TX
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Past Incidents
Jun 4, 2023

No incidents reported today.

Jun 3, 2023

Unresolved incident: Server Upgrades and Maintenance for Dallas TX Voice Services Servers.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023
Resolved - This issue is fully resolved. Web phones, desktop phones, and call queues should all be working correctly now. If you have still having dropped calls or call completion issues. Please open a support ticket by sending an email to help@carolinadigitalphone.com or call (336) 346-6000.
May 30, 10:27 EDT
Monitoring - We have identified the trouble issue and have implemented some updates. We expect to have this issue resolved 100% in the next 5 to 10 minutes.
May 30, 10:20 EDT
Identified - Some users are experiencing intermittent issues with dropped calls. This issue is due to our upgraded server in Dallas TX coming back online unexpectedly. Our engineers have identified the issue and are hopeful to have this resolved in a few minutes.
May 30, 09:58 EDT
May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.